We ship via United Parcel Service (UPS), FedEx Ground, or a common carrier unless otherwise requested.
Return of Materials:
Contact customer service (1-818-835-0590 or firstname.lastname@example.org) as soon as possible. Unauthorized returns are not accepted. A 15% restocking charge is applied to returns on correctly filled orders of non-defective product. Non-defective products may only be returned if they are in new condition with no markings on the packaging. Items older than 30 days, sterile, oenned consummables or special order items are subject to review. All DNAse/RNAse free, sterile, or sealed products must be unopened. Return transportation must be prepaid in every case. Antibodies, extraction kit or assay kits are not replaced if used - except if the product is found defective in the scope of application described in the dat sheet (ABC Scientific will review these items).
Claims for Damage in Transit:
Call customer service (1-818-835-0590 or email@example.com) as soon as the damage is discovered. Keep all of the original packaging material until the damage claim is resolved.